General Questions
Page Four
What if legitimate e-mail is quarantined
in your Message Center?
Unfortunately, some legitimate e-mail may be erroneously
directed to your Message Center. This is due to the subjective
nature of e-mail messages and what could possibly be
considered junk e-mail. If a significant amount of valid
e-mail is being misdirected to the Message Center, You should
build a list of approved senders, there by minimizing the
possibility of detaining a valid e-mail in the future.
Also, from the Message Center, click
"deliver" for any legitimate e-mail you will be prompted to
add to the sender to the "Approved Sender" list. This is the
easiest way to improve your filter accuracy. You may also
manually build your approved senders list by visiting your
junk e-mail settings.
Does the Junk Mail Assistant watch for
obscene language and other questionable content?
The Junk e-mail Assistant is tuned for identifying unsolicited
commercial e-mail (UCE), otherwise known as spam or junk
e-mail. This is somewhat different than filtering specifically
for content, like most e-mail filtering. For example, a friend
sends a joke containing obscenities. This originates from a
known source, whereas a message of unknown origin containing
obscenities that refers to a pornography site WOULD likely be
directed to the Message Center.
Does the Junk Mail Assistant watch for
e-mail only written in English?
Yes, at this time English is the only language supported.
How do I set up Junk e-mail filters?
1. Log into your Message
Center and click on the "Junk e-mail" link at the top
2. Make sure that the 'ON' button is selected activated.
3. Select 'Filter Categories' decide what type of filtering
you would like to take place.
4. Always 'Save Changes' to save or 'Cancel' to cancel and
begin again.
5. Also check 'Filter Sensitivity' to determine how
aggressive you want your filters.
6. Add friends, family, and acquaintances to your 'Approved
Senders' list and add nuances to the 'Blocked Senders' list.
